Customer Approval of Estimate
Prior to proceeding with the required services, it is essential to obtain your approval along with a deposit. Payment may be rendered via credit card, cash, or check. Should you prefer to use a credit card, you may complete the transaction over the phone with a member of our office staff or with our technician on-site, or we can provide a payment link via email or text.
Special Order Parts
Any special order parts procured by our company and subsequently canceled will incur a 30% restocking fee to facilitate the return to the vendor or manufacturer.
Returns
Once installed, no parts may be returned.
If our technician installs a part in your appliance, that part will forfeit its eligibility for return to the manufacturer or vendor for credit or refund. The same conditions apply if your appliance requires additional parts or remains nonfunctional following the installation of the part.
Our technician will conduct a thorough inspection of the appliance for any defects, dents, or scratches prior to installation and will ensure that the appliance is functioning correctly before concluding the visit to your residence or business.
Access
It is the consumer’s responsibility to provide necessary access, including the removal of built-in items as required. Should the consumer request that the company facilitate the removal of such items, additional charges will be incurred, and the consumer will assume the risk of any resulting damage.
Cancellations/Refunds
Customers who choose to cancel for any reason, including but not limited to delays or back ordered parts, should be aware that no refunds will be issued for service calls, maintenance, parts, labor, taxes, carry-in diagnostic fees, or warranty deductibles.
In order to facilitate efficient scheduling of service appointments and demonstrate respect for our customers’ time, a cancellation fee of $35 will be charged for canceled appointments. However, you may reschedule without incurring any penalty.
Please be advised that the cancellation of any order is subject to a 30% restocking fee, in addition to the shipping costs incurred for returning the new appliance to the vendor or manufacturer.
General Service Warranty
The warranty is valid for a period of ninety days on direct work products and materials, and for thirty days if utilized in a commercial or rental context. No warranty coverage exists beyond the specific scope of the work performed.
Masterminds of Appliances is not responsible for any pre-existing conditions found on the unit or the surrounding area of the unit.
Manufacturer Warranty/Warranty Companies
In the event that the warranty provider denies coverage, the consumer shall be liable to pay the company’s standard retail rates. Service call fees, as well as diagnostic fees associated with or without Carry-In services, are non-refundable.
Face Masks
Our technicians may or may not wear masks to mitigate the spread of COVID-19, influenza, colds, and other similar illnesses.
Returned Check Policy
There will be a $35 charge for each returned check.
Processing Platform Fee
Please note our organization implements a processing platform fee of 3% for all transactions made using debit and credit cards. To avoid this fee, we encourage payments to be made via cash, check, or Zelle.
