We realize and understand how important it is to trust the person who enters your home. We develop long lasting relationships with our customers by providing safe and reliable service to your appliance. We replace only what is necessary to upkeep and extend the life of your appliance by utilizing only new factory-specified parts. You depend on your appliances for day to day living. So when something breaks down, it’s more than just a minor inconvenience: it disrupts your daily living. Masterminds of Appliances, LLC is an appliance repair service that knows how important it is to keep your appliances in working order. That’s why Masterminds of Appliances, LLC responds to your call for help quickly and efficiently.
When you require appliance repair services in the Houston area, we won’t leave you hanging. We will respond to your call quickly. We provide quality in-home appliance repair services at reasonable prices. Our service technicians will spend the time that is necessary to correctly diagnose your appliance and fix it quickly so that you can go about your daily business with as little disruption as possible to your home life. Our factory trained and authorized technicians are highly skilled, courteous, and professional. Masterminds of Appliances treat you and your home with respect and will provide you with the elite service and care in Houston, TX. Our company has many satisfied repeat customers. We are constantly trying to improve our customer service and offer a satisfaction guarantee. We only offer factory-authorized repairs to the highest industry standards and our staff is fully trained and qualified to deal with almost any appliance. As you may have noticed, appliances aren’t as dependable as they were in the days of our parents and grandparents but you can be sure that once we fix your appliance, you will not need to repair it again! Masterminds of Appliances is Houston, TX area’s premier appliance repair company.
We take great pride in the reputation that we have spent years earning. We have earned this reputation through performing the highest quality of work, treating our customers with the utmost respect, and showing up on time every time! Your money and time are hard-earned and we respect that. We get a great deal of our business by the referrals of happy customers and through the repeat business of longtime customers, who are like family to us. The only way to accomplish all of this is through performing the highest quality of work, and not just meeting industry standards, but exceeding them!
Our Process: Personal Service and Accountability
- Contact you on the morning of your appointment to confirm.
- Verify a clear understanding of your issue.
- Diagnose and repair your appliance, restoring it to manufacturer specifications.
- Expedite the delivery of special-order parts, if required.
- Document the service performed and any applicable charges.
- Demonstrate the working appliance and clean up after ourselves.
Your technician is ultimately accountable for your complete satisfaction.
Our Service Techs: Entrusted with Your Satisfaction
Our technicians’ Job Description is simple: To satisfy Customers and ensure success, technicians spend over 100 hours annually in technical continuing education and Customer service training. We are a drug-free workplace, and before joining our team, technicians must pass background checks, driver screening, and a rigorous personal interview with the owner of the company, himself a former technician and experienced veteran of the appliance service industry.
Our Support Staff: Trained and Empowered to Do What It Takes
You’ll notice the difference from the moment you first contact us. Our service reps are knowledgeable, solution-oriented, and friendly. All speak English, Creole, and Spanish fluently, and will work with you to coordinate a convenient service appointment. They work hand-in-hand with your technician, each with the authority – and responsibility – to, “do what it takes,” to make your service experience a pleasant one.
Our Technology: State of the Art, Real-Time Information
Over the years, appliances have changed dramatically. We equip ourselves with the modern tools we need to keep pace with that change.
- Laptop computers with internet access afford our techs immediate access to authorized servicer websites, update in real-time by manufacturers.
- Cell phones provide direct contact with manufacturer product specialists and the up-to-the-minute knowledge base they maintain, as well as a direct link to you!
- GPS systems help lead our techs right to your doorstep.
- Service Desk, our IT platform, integrates the entire process from call-taking and scheduling, through dispatch and job management, to Customer service histories.